Privacy policy

This Privacy Policy explains how Hybrid Products (Pty) Ltd, trading through Hybrid Automotive Lab and related brands, collects, uses, stores, discloses, and protects your personal information when you visit or interact with our website, online store, products, services, communications, emails, or any related platforms that link to this Privacy Policy.

Our website and online store are powered by Shopify, which enables us to provide our online shopping, payment, order fulfilment, and related services.

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information that identifies you or can reasonably be linked to you, depending on how you interact with our website and services.

This may include:

Contact Information
Your name, email address, phone number, billing address, delivery address, and other contact details you provide.

Order and Transaction Information
Products viewed, added to cart, purchased, returned, exchanged, or cancelled, as well as order history and payment confirmation details.

Payment Information
Payment method details, billing information, transaction details, and related financial information required to process purchases. Payment information may be processed securely through Shopify and/or approved payment providers.

Account Information
Account login details, preferences, saved information, communication preferences, and related account settings.

Communication Information
Information you provide when contacting us for customer support, trade enquiries, quotations, complaints, or general communication.

Device and Usage Information
IP address, browser type, device information, pages visited, browsing activity, website interactions, and information collected through cookies or similar technologies.

2. How We Collect Information

We collect information in the following ways:

Directly from you when you place an order, create an account, complete a form, subscribe to communications, request support, or contact us.
Automatically when you browse or interact with our website, including through cookies and similar tracking technologies.
From Shopify, service providers, payment processors, delivery partners, marketing platforms, analytics tools, and other third parties that assist us in operating our business.
From business partners or third parties where permitted by law.

3. How We Use Your Information

We use your personal information for legitimate business purposes, including to:

Process orders, payments, deliveries, returns, refunds, and exchanges.
Provide customer service and respond to enquiries.
Manage your account and shopping experience.
Improve our website, products, services, and customer experience.
Send order updates, service communications, and important notices.
Send marketing or promotional communications where you have opted in or where permitted by law.
Personalise your browsing and shopping experience.
Detect, prevent, and investigate fraud, security risks, unlawful activity, or misuse of our services.
Comply with legal, tax, accounting, regulatory, and operational obligations.
Enforce our terms, policies, and rights.

4. Marketing and Communications

Where permitted, we may use your information to send you promotional emails, offers, product updates, or marketing communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe link in the email or by contacting us directly.

Even if you unsubscribe from marketing communications, we may still send you non-promotional messages relating to your orders, account, payments, deliveries, or important service updates.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyse website performance, remember preferences, understand customer behaviour, and provide a more relevant shopping experience.

Cookies may collect information such as your IP address, browser type, device details, pages viewed, time spent on the website, and other browsing activity.

You may adjust your browser settings to refuse or manage cookies. However, disabling cookies may affect certain website features and functionality.

6. How We Share Your Information

We do not sell your personal information in the ordinary course of business.

We may share your personal information where necessary with:

Shopify
Our store is powered by Shopify, which processes information required to provide and improve the online store, checkout, payments, and related services.

Service Providers
This may include payment processors, courier and fulfilment providers, IT service providers, cloud storage providers, analytics providers, marketing platforms, customer support tools, and professional advisors.

Business and Marketing Partners
Where permitted, we may share limited information with partners that assist us with advertising, marketing, analytics, and customer engagement.

Affiliates and Related Entities
We may share information within our business group or related entities where necessary for operational, customer service, or administrative purposes.

Legal and Regulatory Authorities
We may disclose information where required by law, court order, subpoena, regulatory request, law enforcement request, or where necessary to protect our rights, safety, property, customers, or business.

Business Transfers
If Hybrid Products, Hybrid Automotive Lab, or any related business is sold, merged, restructured, or transferred, personal information may be transferred as part of that transaction, subject to applicable law.

7. Shopify and Third-Party Processing

Our website and online store are hosted and supported by Shopify. Information submitted through the website may be transmitted to and processed by Shopify and its service providers, which may operate in countries outside South Africa.

Shopify may also process certain information independently to provide, protect, improve, and enhance its services. For more information on how Shopify handles personal information, you may review Shopify’s own privacy policy.

8. Third-Party Websites

Our website may contain links to third-party websites, platforms, payment providers, social media pages, or external services.

This Privacy Policy does not apply to websites or services that we do not own or control. We are not responsible for the privacy practices, content, security, or policies of third-party websites. You should review their privacy policies before providing personal information.

9. Children’s Privacy

Our website and services are not intended for children under the age of 16.

We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take reasonable steps to delete that information.

If you believe that a child has provided us with personal information, please contact us using the details below.

10. Security of Information

We take reasonable and appropriate technical, administrative, and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

You are responsible for keeping your account login details secure and should not share your password or account access with anyone.

11. Retention of Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including to provide services, process orders, comply with legal obligations, resolve disputes, enforce agreements, maintain business records, and support legitimate operational requirements.

Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal or regulatory requirements.

12. International Transfers

Your personal information may be transferred to, stored, or processed in countries outside South Africa, including where Shopify, service providers, or business partners operate.

Where required, we will take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable law.

13. Your Rights and Choices

Depending on applicable law, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of your personal information, where legally permitted.
Object to or restrict certain processing activities.
Request a copy of certain personal information in a portable format.
Withdraw consent where processing is based on consent.
Opt out of marketing communications.

To exercise your rights, please contact us using the contact details below. We may need to verify your identity before processing your request.

We will respond to requests within a reasonable period and in accordance with applicable law.

14. Complaints

If you have concerns about how we collect, use, or protect your personal information, please contact us first so that we can attempt to resolve the matter.

Depending on your location and applicable law, you may also have the right to lodge a complaint with your local data protection authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal obligations, or privacy practices.

Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes are posted indicates your acceptance of the updated Privacy Policy.