Terms of service

Please read these Terms of Service (“Terms”) carefully before using this website, operated by Hybrid Products (Pty) Ltd, trading as Hybrid Automotive Lab and/or its related brands (“we”, “us”, “our”).

These Terms govern your access to and use of our website, including all content, features, products, services, online store functionality, communications, and related offerings made available through the website.

By accessing or using this website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you should not access or use this website.

1. Acceptance of Terms

By using this website, you agree to comply with these Terms and all applicable laws and regulations. You may not use this website if you are not legally permitted to do so in your jurisdiction or if you do not agree to be bound by these Terms.

2. Use of the Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or interfere with the use and enjoyment of the website by any other person.

You agree not to:

Use the website for any unlawful, fraudulent, harmful, or prohibited purpose.
Access or use the website if you are under the age of majority in your jurisdiction, unless assisted by a parent or legal guardian.
Submit false, misleading, inaccurate, or incomplete information.
Distribute spam, unsolicited marketing material, or harmful communications.
Interfere with, disrupt, damage, or impair the functionality, security, or operation of the website.
Introduce viruses, malware, malicious code, or any technology intended to damage or interfere with the website.
Attempt to gain unauthorised access to any part of the website, user accounts, systems, or networks.
Copy, reproduce, scrape, extract, or misuse website content without our written permission.

We reserve the right to suspend or terminate access to the website and take appropriate legal action where these Terms are violated.

3. Products and Services

Products and services displayed on the website are subject to availability and may be changed, updated, discontinued, or removed without prior notice.

We make reasonable efforts to ensure that product descriptions, pricing, images, and availability are accurate. However, errors may occur, and we do not guarantee that all information on the website will always be complete, accurate, current, or free from error.

We reserve the right to correct errors, update information, cancel orders, or refuse service where necessary, including where a product has been incorrectly priced or described.

4. Pricing and Payment

All prices displayed on the website are subject to change without notice.

Unless otherwise stated, prices are displayed in South African Rand. Applicable taxes, delivery fees, and any additional charges will be calculated or displayed at checkout where applicable.

Payment is required at the time of purchase. Orders will only be processed once payment has been successfully received or authorised.

5. Orders and Order Acceptance

After placing an order, you may receive an order confirmation by email or through the website. This confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance of the order.

We reserve the right to refuse, cancel, amend, or limit any order at our discretion, including where:

Products are unavailable.
Payment cannot be processed.
Information provided is inaccurate or incomplete.
There is a pricing, stock, or product description error.
We suspect fraud, misuse, or unlawful activity.

Where an order is cancelled after payment has been received, we will process a refund where applicable.

6. Account Registration

Certain features of the website may require you to create an account.

You agree to provide accurate, complete, and current information when creating an account or placing an order. You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account.

You must notify us immediately if you believe your account has been accessed or used without authorisation.

7. Intellectual Property

All content on this website, including text, images, graphics, logos, icons, designs, product names, branding, layout, software, and other materials, is owned by or licensed to Hybrid Products (Pty) Ltd and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, display, sell, or use any content from this website without our prior written consent.

Nothing on this website grants you any right, title, or interest in our intellectual property.

8. Third-Party Links and Services

The website may contain links to third-party websites, platforms, payment providers, social media pages, or external services.

These third-party websites and services are not controlled by us, and we are not responsible for their content, security, privacy practices, terms, or availability. You access third-party links at your own risk.

9. Limitation of Liability

To the fullest extent permitted by law, Hybrid Products (Pty) Ltd, its directors, employees, affiliates, suppliers, service providers, and representatives will not be liable for any indirect, incidental, special, consequential, punitive, or similar damages arising from your use of, or inability to use, the website, products, or services.

This includes, but is not limited to, loss of profits, loss of data, loss of business, loss of goodwill, service interruptions, website errors, or unauthorised access to information.

Where liability cannot be excluded by law, our liability will be limited to the amount paid by you for the specific product or service giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless Hybrid Products (Pty) Ltd, its directors, employees, affiliates, suppliers, service providers, and representatives from any claims, losses, damages, liabilities, costs, or expenses arising from:

Your use of the website.
Your breach of these Terms.
Your violation of any law or third-party right.
Any information or content submitted by you.
Any misuse of our products, services, website, or intellectual property.

11. Website Availability

We aim to keep the website accessible and operational, but we do not guarantee uninterrupted, error-free, or secure access at all times.

We may suspend, restrict, update, or discontinue any part of the website without notice for maintenance, improvements, security, operational, or business reasons.

12. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using the website, you acknowledge that you have read and understood our Privacy Policy.

13. Changes to These Terms

We may update or amend these Terms from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after changes are posted means that you accept the updated Terms. We recommend reviewing this page periodically.

14. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any dispute arising from these Terms, the website, or our products and services shall be subject to the jurisdiction of the South African courts, unless otherwise required by applicable law.